Total integration with SalesAutopilot
Because a large part of your customer support tasks is triggered by your marketing activity, it’s tremendous help to have all the past touchpoints and interaction at hand for your support team – every marketing, sales (and of course, support) related interaction that has occured with the user.
Customizable user-facing support portal
You can customize the look and feel of the Customer Support Suite’s interface that your website visitors will be using; and have it accessible under your own website’s domain (eg.: support.yourwebsite.com)
Use with or without login
You can set whether to require users to log in to access the Customer Support Suite or to enable anyone to submit a ticket.
A portion of your visitors will misplace or forget their passwords. This is not an issue with the Customer Support Suite’s password reminder feature.
Automatically fetch incoming emails
Often times, your customers will not use the Customer Support Suite directly, but rather send an email to an agent. Emails to certain email addresses can automatically be routed to the Support Suite and a ticket will automatically be created – no need to monitor email and the Support Suite separately! Naturally, if the customer sends a reply to a message from the agent, their reply will be placed in the appropriate thread.
Easy to use control panel
Get an overview of how the support team is progressing with tickets on a single screen. The Customer Support Suite has a easy-to-use dashboard where all tickets can be accessed and filtered according to different criteria.
Totally customized to your workflow
The Customer Support Suite blends naturally with your existing practices and processes – and grows with them. You can set the categories, statuses you use – and have “pushbutton” filters that can be used to retrieve the information you need very fast.
Automatically get Facebook messages in your Support Suite
Have the messages you get via Facebook automatically sent to the Support Suite – this makes it all the easier to handle all customer-facing communications from one convenient place.